Konecta and CrewAI Partner to Advance Agentic AI

Strategic alliance aims to reshape enterprise automation

Konecta, a global leader in customer experience and digital services, has entered a strategic partnership with CrewAI, a pioneer in multi-agent artificial intelligence platforms. The collaboration focuses on integrating human expertise with AI-driven automation to deliver measurable business outcomes across customer interactions. As part of the agreement, Konecta will serve as CrewAI’s lead advisory and implementation partner in Europe and Latin America. The initiative combines strategic consulting with technical execution to help organizations design, test, and scale agentic AI operations.

Coordinated Intelligence for Complex Processes

CrewAI’s platform enables companies to orchestrate multiple specialized AI agents within a unified system. This coordinated approach allows for the automation of complex business processes that previously required significant human input. For instance, commercial proposals can now be generated entirely by AI—from understanding client needs to crafting narratives and pricing models. These tasks are managed by a team of AI agents working in tandem to ensure efficiency and consistency.

Konecta’s agentic AI model builds on this foundation by offering a structured environment for designing, aligning, and scaling autonomous agents across customer-facing and internal operations. Leveraging CrewAI’s Agent Management Platform (AMP), the solution supports industrial-grade deployment of agentic systems. The model is designed to be secure, scalable, and adaptable to various enterprise needs. This framework positions Konecta to accelerate AI adoption while maintaining operational integrity.

Operational Gains and Real-World Impact

The partnership delivers dual value by powering Konecta’s solutions across industries such as banking, retail, telecommunications, and utilities, while also optimizing internal functions like HR, finance, procurement, and legal. In onboarding workflows, for example, once a new employee signs a contract, an AI agent team extracts relevant data, issues access credentials, assigns IT equipment, and generates a personalized integration plan. This automation reduces manual effort and allows staff to focus on strategic tasks. A recent deployment illustrates the potential: Konecta used CrewAI’s framework to automate voice agent testing for a major food delivery service.

The system executed 1,000 test conversations across 60 real-life scenarios, cutting the quality assurance cycle from 74 hours to just 3—a 96% efficiency gain. To support these initiatives, Konecta established a dedicated Centre of Excellence focused on CrewAI expertise development and certification. The center also ensures consistent implementation of agentic automation across business units. Konecta anticipates that 30–40% of its client base will benefit from CrewAI integration within the next year, enhancing both customer experience and operational agility.

Regional Leadership and Scalable Solutions

Konecta’s role as CrewAI’s advisory and implementation partner in Europe and Latin America reflects its longstanding leadership in enterprise-level CX transformation and digital operations. By combining strategic insight with execution capabilities, the company helps organizations confidently deploy agentic AI solutions. Businesses in these regions can rely on Konecta’s expertise for end-to-end support, from initial planning to full-scale deployment. The partnership aims to make agentic AI accessible, reliable, and scalable for a broad range of use cases.